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StreamLink FAQs
- Q: What is StreamLink’s corporate philosophy?
- A: StreamLink’s philosophy is to increase the value of every dollar an organization has to help the organization accelerate its mission. StreamLink works hard to provide products at price points that will ensure an increase in organizational value for each customer.
- Q: How does StreamLink Software build capacity?
- A: StreamLink increases resources by enabling organizations to increase the value of every dollar had by the organization. StreamLink offers systems that maximizes grant performance, improves relationships with key stakeholders and streamlines communications to decrease the amount of required staff time.
- Q: How does StreamLink keep up-to-date with best practices?
- A: StreamLink has strategic partnerships with leaders in the field, such as the Foundation Center and BoardSource. Not only do these groups provide behind the scenes advice with product development and content, but they also have integrated services into StreamLink products.
- Q: How did StreamLink get its name?
- A: The name, StreamLink, is derived from streamlining organizations and linking resources.
- Q: Do StreamLink’s products integrate with Microsoft Outlook, donor databases, membership or other software?
- A: As a web-based system, StreamLink can integrate with a variety of software; the contact management does integrate with Outlook.
- Q: What are the internal capacity requirements that an organization needs to run the software?
- A: As a web-based system, the only thing that an organization needs is an internet connection with Internet Explorer 5.0 or higher or other popular internet browser (for instance, Firefox or Safari). As non-profit organizationas traditionally have fewer resources for infrastructure, a web-based system provides maximum system capability with the least amount of infrastructure costs.
- Q: If my data is stored on the web, is it safe?
- A: StreamLink utilizes storage and security provided by BlueBridge Networks, a leading provider of business continuity services. If you would like further information about BlueBridge Networks, click here.
- Q: If my data is stored on the web, isn’t there a risk that the internet connection at my office will go down and I would not be able to access my data?
- A: The risk of the internet at your office going down is real, but if it does, you can access your data from anywhere, not just your office. If, however, you have software on an internal network and the internal network goes down, you would not be able to access the data.
- Q: What size organization can afford and benefit from StreamLink’s software?
- A: StreamLink has customers with operating budgets of more than $700 million and less than $700 thousand. Customers include health and human service organizations, foundations, associations, colleges and universities and arts organizations.
- Q: What is the cost of training, and how much is necessary?
- A: There is no additional cost for training. The amount of training depends on the individual administrator’s needs, but industry average is about 90 minutes for one to completely learn the system. StreamLink follows the same intuitive principles as Microsoft Office by using as much point-and-click as possible. You will not have to remember to use F2 or other non-intuitive shortcut command.
- Q: How will I receive upgrades?
- A: StreamLink encourages customer feedback, and software upgrades occur annually based on this feedback. As a web-based system, upgrades are automatic and are included with each annual renewal.
- Q: How much do StreamLinks products cost, and what’s included?
- A: Included in the upfront price and annual subscription are technical support, training, hosting and future software upgrades. The software price depends on the size of the organization, and the pricing factors in the limited resources within nonprofit organizations.